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KayakoMobile

Showing all updates. Show latest 10. Showing only stable updates. Show non-stable updates.

Platform: PocketPC 2003

Use this link to download the latest version:
http://hotfix.kayako.com/latest.php?product=km&platform=ppc2003&buildtype=stable

Version: 3.2.0.1 (stable)
Severity: moderate
Fixes a bug where attachments cannot be added to replies on PPC2003.

Change Log:

Bug Fix Can't attach files on PPC2003 (bug #636)
Download: http://hotfix.kayako.com/download/km/3.2.0.1/ppc2003/KayakoMobile_3.2.0.1-STABLE.cab (947.14 KB)
MD5: 112D15C50C28AFB78DED3855D7A2DCF0

Download: http://hotfix.kayako.com/download/km/3.2.0.1/ppc2003/KayakoMobile_3.2.0.1-STABLE.exe (378.79 KB)
MD5: 7D1D4A1A55C4D89A9BE8141E4BCD3292


Version: 3.2.0.0 (stable)
Severity: low
This version allows you to create new tickets from within KayakoMobile.

NOTES:

- You *must* have at least version 3.20.02 STABLE of eSupport/SupportSuite to use this version.

- Due dates may not work correctly under 3.20.02 STABLE; please wait for 3.20.03 STABLE if you experience problems with due dates for new tickets.

Change Log:

Feature Ability to create tickets from within KayakoMobile.
Download: http://hotfix.kayako.com/download/km/3.2.0.0/ppc2003/KayakoMobile_3.2.0.0-STABLE.cab (947.14 KB)
MD5: 18B07CC35218A31DC49AED006E47AEA9

Download: http://hotfix.kayako.com/download/km/3.2.0.0/ppc2003/KayakoMobile_3.2.0.0-STABLE.exe (378.82 KB)
MD5: F3F5D80C579D223B0489B1F10241253D


Version: 3.1.0.8 (stable)
Severity: moderate
Users who experience SQL errors containing "column ticketnoteid is not unique" should upgrade to this build.

Change Log:

Bug Fix Primary key for notes table changed to ticket id + note id
Download: http://hotfix.kayako.com/download/km/3.1.0.8/ppc2003/KayakoMobile_3.1.0.8-STABLE.cab (822.61 KB)
MD5: 72C21B029320B05AAF7260CCF4B6FF2B

Download: http://hotfix.kayako.com/download/km/3.1.0.8/ppc2003/KayakoMobile_3.1.0.8-STABLE.exe (346.84 KB)
MD5: A284C9F103334598B2F6356B09BD0726


Version: 3.1.0.7 (stable)
Severity: moderate
Users who receive an SQL error upon synchronization should upgrade to this build.

Change Log:

Bug Fix Note content field not SQL-prepared (single quotes not escaped)
Bug Fix Numeric fields for notes and billing entries now default to '' instead of empty.
Download: http://hotfix.kayako.com/download/km/3.1.0.7/ppc2003/KayakoMobile_3.1.0.7-STABLE.cab (822.61 KB)
MD5: EBC4CCCE28E1D2158C4E33E5308C9543

Download: http://hotfix.kayako.com/download/km/3.1.0.7/ppc2003/KayakoMobile_3.1.0.7-STABLE.exe (346.88 KB)
MD5: F155769BF598A30850E13F85E90642AB


Version: 3.1.0.6 (stable)
Severity: elevated
Users who experience a "no such table: x" error should upgrade to this build.

Users who experience a freezing upon synchronization should upgrade to this build.

Users who experience problems with handwriting attachments should upgrade to this build.

Change Log:

Bug Fix Table creation statements now wrapped in a transaction and committed
Bug Fix Infinite loop when SQL statement failed to execute
Bug Fix Handwriting attachments get the wrong file name on PPC2003
Feature Now writes SQL errors to file
Download: http://hotfix.kayako.com/download/km/3.1.0.6/ppc2003/KayakoMobile_3.1.0.6-STABLE.cab (822.61 KB)
MD5: BC128D08FC5663F09BD742D882E0B053

Download: http://hotfix.kayako.com/download/km/3.1.0.6/ppc2003/KayakoMobile_3.1.0.6-STABLE.exe (346.90 KB)
MD5: FBD2863D58ABD653DFC83469AA31D9DB


Version: 3.1.0.3 (stable)
Severity: low
This update simply adds error messages for those users experiencing a failure when attempting to attach handwriting to a reply.

Change Log:

Feature Better error reporting when trying to save handwriting attachments.
Download: http://hotfix.kayako.com/download/km/3.1.0.3/ppc2003/KayakoMobile_3.1.0.3-STABLE.exe (346.11 KB)
MD5: D917DCE1ECB3CE2DD7FBE5102D888D13

Download: http://hotfix.kayako.com/download/km/3.1.0.3/ppc2003/KayakoMobile_3.1.0.3-STABLE.cab (820.11 KB)
MD5: 4F19CF088B0593BB9F1DC1D0F9006293


Version: 3.1.0.2 (stable)
Severity: critical
All users should upgrade to this version.

Change Log:

Feature Database creation routine will report any errors that occur during SQL table generation
Bug Fix Miscellaneous scrolling bugs fixed in dialog list control
Bug Fix Critsec list not unlocked if dialog creation fails in dialog list control
Bug Fix Choosing [x] button on either nag screen or register dialog under PPC2003 results in main window not being brought to front
Bug Fix KCELicensing fails to generate a device id on some devices
Bug Fix Dialog List Control items don't resize when screen layout is changed.
Bug Fix 2 messages are displayed to the user if user/pass/url are not present when synchronization is attempted
Bug Fix Attachment maximum file size entry field not restricted to numerics
Bug Fix Two messages are displayed to the user when GetURL fails with a known failure message
Bug Fix Size of attached file can be clipped (removed "Size:" prefix)
Bug Fix "Add note" item gets expanded after "Properties" and thus gets brought into view
Bug Fix On PPC2003, reply menu bar isn't properly destroyed
Bug Fix Due date saved through properties is off by time zone offset
Bug Fix Due date viewable in ticket view is off by time zone offset
Bug Fix Focus isn't given to "URL" field in General tab in settings dialog
Download: http://hotfix.kayako.com/download/km/3.1.0.2/ppc2003/KayakoMobile_3.1.0.2-STABLE.exe (346.12 KB)
MD5: BD4C104A01A6A813A73309779AE0579B

Download: http://hotfix.kayako.com/download/km/3.1.0.2/ppc2003/KayakoMobile_3.1.0.2-STABLE.cab (820.11 KB)
MD5: 2872F3C4235945D1BF19227761692FE6


Version: 3.0.4.6 (stable)
Severity: moderate
It is recommended that any uses experiencing problems with logging in to their server upgrade to this version.

Change Log:

Feature Optional unload from device memory on exit through Settings->Misc
Bug Fix Null character after POST data causes some servers to throw authentication failed error
Bug Fix Unicode user names don't work for login
Download: http://hotfix.kayako.com/download/km/3.0.4.6/ppc2003/KayakoMobile_3.0.4.6-STABLE.exe (349.18 KB)
MD5: DC30CEC0A6675EDB4856920BE15614FF

Download: http://hotfix.kayako.com/download/km/3.0.4.6/ppc2003/KayakoMobile_3.0.4.6-STABLE.cab (838.32 KB)
MD5: C3703A3C959574EA5E7BF2AFD83ECE7E


Version: 3.0.4.4 (stable)
Severity: elevated
All users should upgrade to this version in order to fix the View->Filter menus.

Change Log:

Bug Fix Install CAB file did not work on PPC2003 (compression is not supported by that version of the OS). CAB files are now uncompressed.
Bug Fix View->Filter menus were not functional
Download: http://hotfix.kayako.com/download/km/3.0.4.4/ppc2003/KayakoMobile_3.0.4.4-STABLE.exe (348.71 KB)
MD5: 2D388DC369CCB3C8FAB8EBB80B0842C6

Download: http://hotfix.kayako.com/download/km/3.0.4.4/ppc2003/KayakoMobile_3.0.4.4-STABLE.cab (836.82 KB)
MD5: 7BEE4D95CA1D7E2DC0DB1180BE4807B3


Platform: Windows Mobile 5/6

Use this link to download the latest version:
http://hotfix.kayako.com/latest.php?product=km&platform=wm5&buildtype=stable

Version: 3.2.0.0 (stable)
Severity: low
This version allows you to create new tickets from within KayakoMobile.

NOTES:

- You *must* have at least version 3.20.02 STABLE of eSupport/SupportSuite to use this version.

- Due dates may not work correctly under 3.20.02 STABLE; please wait for 3.20.03 STABLE if you experience problems with due dates for new tickets.

Change Log:

Feature Ability to create tickets from within KayakoMobile.
Download: http://hotfix.kayako.com/download/km/3.2.0.0/wm5/KayakoMobile_3.2.0.0-STABLE.cab (949.64 KB)
MD5: 4555557660CCBEB1FC66F5154AE67CF5

Download: http://hotfix.kayako.com/download/km/3.2.0.0/wm5/KayakoMobile_3.2.0.0-STABLE.exe (378.85 KB)
MD5: D44FFEDC370C7CA3CD14FB60B8191AEE


Version: 3.1.0.8 (stable)
Severity: moderate
Users who experience SQL errors containing "column ticketnoteid is not unique" should upgrade to this build.

Change Log:

Bug Fix Primary key for notes table changed to ticket id + note id
Download: http://hotfix.kayako.com/download/km/3.1.0.8/wm5/KayakoMobile_3.1.0.8-STABLE.cab (824.11 KB)
MD5: 9582F88E0BDA805194F19045D15EBC72

Download: http://hotfix.kayako.com/download/km/3.1.0.8/wm5/KayakoMobile_3.1.0.8-STABLE.exe (346.84 KB)
MD5: 4F1589B42C7E4CF41A513641B3A2AE29


Version: 3.1.0.7 (stable)
Severity: moderate
Users who receive an SQL error upon synchronization should upgrade to this build.

Change Log:

Bug Fix Note content field not SQL-prepared (single quotes not escaped)
Bug Fix Numeric fields for notes and billing entries now default to '' instead of empty.
Download: http://hotfix.kayako.com/download/km/3.1.0.7/wm5/KayakoMobile_3.1.0.7-STABLE.cab (824.11 KB)
MD5: 1196119B3795045348A8DC34B34F967B

Download: http://hotfix.kayako.com/download/km/3.1.0.7/wm5/KayakoMobile_3.1.0.7-STABLE.exe (346.82 KB)
MD5: 3A53FFC22E61FCF4CD29B5E1AF7710B1


Version: 3.1.0.6 (stable)
Severity: elevated
Users who experience a "no such table: x" error should upgrade to this build.

Users who experience a freezing upon synchronization should upgrade to this build.

Users who experience problems with handwriting attachments should upgrade to this build.

Change Log:

Bug Fix Table creation statements now wrapped in a transaction and committed
Bug Fix Infinite loop when SQL statement failed to execute
Bug Fix Handwriting attachments get the wrong file name on PPC2003
Feature Now writes SQL errors to file
Download: http://hotfix.kayako.com/download/km/3.1.0.6/wm5/KayakoMobile_3.1.0.6-STABLE.cab (824.11 KB)
MD5: 671B8833CA49273F79DA65EB5A291BE6

Download: http://hotfix.kayako.com/download/km/3.1.0.6/wm5/KayakoMobile_3.1.0.6-STABLE.exe (346.88 KB)
MD5: FC5901A4DB7E87568D2DC5345F7B6EB6


Version: 3.1.0.3 (stable)
Severity: low
This update simply adds error messages for those users experiencing a failure when attempting to attach handwriting to a reply.


Change Log:

Feature Better error reporting when trying to save handwriting attachments.
Download: http://hotfix.kayako.com/download/km/3.1.0.3/wm5/KayakoMobile_3.1.0.3-STABLE.exe (343.81 KB)
MD5: 5674972F011BD2400E5129E6BAF80615

Download: http://hotfix.kayako.com/download/km/3.1.0.3/wm5/KayakoMobile_3.1.0.3-STABLE.cab (815.11 KB)
MD5: 820EBF3E4794970809A74867BB84C90A


Version: 3.1.0.2 (stable)
Severity: critical
All users should upgrade to this version.

Change Log:

Feature Database creation routine will report any errors that occur during SQL table generation
Bug Fix Miscellaneous scrolling bugs fixed in dialog list control
Bug Fix Critsec list not unlocked if dialog creation fails in dialog list control
Bug Fix Choosing [x] button on either nag screen or register dialog under PPC2003 results in main window not being brought to front
Bug Fix KCELicensing fails to generate a device id on some devices
Bug Fix Dialog List Control items don't resize when screen layout is changed.
Bug Fix 2 messages are displayed to the user if user/pass/url are not present when synchronization is attempted
Bug Fix Attachment maximum file size entry field not restricted to numerics
Bug Fix Two messages are displayed to the user when GetURL fails with a known failure message
Bug Fix Size of attached file can be clipped (removed "Size:" prefix)
Bug Fix "Add note" item gets expanded after "Properties" and thus gets brought into view
Bug Fix On PPC2003, reply menu bar isn't properly destroyed
Bug Fix Due date saved through properties is off by time zone offset
Bug Fix Due date viewable in ticket view is off by time zone offset
Bug Fix Focus isn't given to "URL" field in General tab in settings dialog
Download: http://hotfix.kayako.com/download/km/3.1.0.2/wm5/KayakoMobile_3.1.0.2-STABLE.exe (343.74 KB)
MD5: 0A5DF67987F1B53D2418A62A6E991E4E

Download: http://hotfix.kayako.com/download/km/3.1.0.2/wm5/KayakoMobile_3.1.0.2-STABLE.cab (815.11 KB)
MD5: 629A0E514D6A3317962E47F3B2D2ED37


Version: 3.0.4.6 (stable)
Severity: moderate
It is recommended that any uses experiencing problems with logging in to their server upgrade to this version.

Change Log:

Feature Optional unload from device memory on exit through Settings->Misc
Bug Fix Null character after POST data causes some servers to throw authentication failed error
Bug Fix Unicode user names don't work for login
Download: http://hotfix.kayako.com/download/km/3.0.4.6/wm5/KayakoMobile_3.0.4.6-STABLE.exe (349.39 KB)
MD5: 33E0A989B6477A66250D04C0AF7DD4FF

Download: http://hotfix.kayako.com/download/km/3.0.4.6/wm5/KayakoMobile_3.0.4.6-STABLE.cab (840.74 KB)
MD5: 33343DD0DCEF41EF62167A03E52850DB


Version: 3.0.4.4 (stable)
Severity: elevated
All users should upgrade to this version to fix the View->Filters menu.

Change Log:

Bug Fix View->Filter menus were not functional
Download: http://hotfix.kayako.com/download/km/3.0.4.4/wm5/KayakoMobile_3.0.4.4-STABLE.exe (348.76 KB)
MD5: 7A759702D39572E4B8FA676C9EDC4507

Download: http://hotfix.kayako.com/download/km/3.0.4.4/wm5/KayakoMobile_3.0.4.4-STABLE.cab (838.74 KB)
MD5: 436E037D861528EA8B92DE952539A1C4


Showing all updates. Show latest 10. Showing only stable updates. Show non-stable updates.