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Platform: PocketPC 2003
Version: 3.2.0.1 (stable)
Severity: moderate
Posted on 6/17/2008 7:52pm
Fixes a bug where attachments cannot be added to replies on PPC2003.
Change Log:

Can't attach files on PPC2003 (bug #636)
Version: 3.2.0.0 (stable)
Severity: low
Posted on 5/21/2008 9:42pm
This version allows you to create new tickets from within KayakoMobile.
NOTES:
- You *must* have at least version 3.20.02 STABLE of eSupport/SupportSuite to use this version.
- Due dates may not work correctly under 3.20.02 STABLE; please wait for 3.20.03 STABLE if you experience problems with due dates for new tickets.
Change Log:

Ability to create tickets from within KayakoMobile.
Version: 3.1.0.8 (stable)
Severity: moderate
Posted on 12/19/2007 12:21am
Users who experience SQL errors containing "column ticketnoteid is not unique" should upgrade to this build.
Change Log:

Primary key for notes table changed to ticket id + note id
Version: 3.1.0.7 (stable)
Severity: moderate
Posted on 12/18/2007 8:14pm
Users who receive an SQL error upon synchronization should upgrade to this build.
Change Log:

Note content field not SQL-prepared (single quotes not escaped)

Numeric fields for notes and billing entries now default to '' instead of empty.
Version: 3.1.0.6 (stable)
Severity: elevated
Posted on 12/14/2007 10:53pm
Users who experience a "no such table: x" error should upgrade to this build.
Users who experience a freezing upon synchronization should upgrade to this build.
Users who experience problems with handwriting attachments should upgrade to this build.
Change Log:

Table creation statements now wrapped in a transaction and committed

Infinite loop when SQL statement failed to execute

Handwriting attachments get the wrong file name on PPC2003

Now writes SQL errors to file
Version: 3.1.0.3 (stable)
Severity: low
Posted on 10/4/2007 10:37pm
This update simply adds error messages for those users experiencing a failure when attempting to attach handwriting to a reply.
Change Log:

Better error reporting when trying to save handwriting attachments.
Version: 3.1.0.2 (stable)
Severity: critical
Posted on 9/18/2007 10:11pm
All users should upgrade to this version.
Change Log:

Database creation routine will report any errors that occur during SQL table generation

Miscellaneous scrolling bugs fixed in dialog list control

Critsec list not unlocked if dialog creation fails in dialog list control

Choosing [x] button on either nag screen or register dialog under PPC2003 results in main window not being brought to front

KCELicensing fails to generate a device id on some devices

Dialog List Control items don't resize when screen layout is changed.

2 messages are displayed to the user if user/pass/url are not present when synchronization is attempted

Attachment maximum file size entry field not restricted to numerics

Two messages are displayed to the user when GetURL fails with a known failure message

Size of attached file can be clipped (removed "Size:" prefix)

"Add note" item gets expanded after "Properties" and thus gets brought into view

On PPC2003, reply menu bar isn't properly destroyed

Due date saved through properties is off by time zone offset

Due date viewable in ticket view is off by time zone offset

Focus isn't given to "URL" field in General tab in settings dialog
Version: 3.0.4.6 (stable)
Severity: moderate
Posted on 9/18/2007 10:05pm
It is recommended that any uses experiencing problems with logging in to their server upgrade to this version.
Change Log:

Optional unload from device memory on exit through Settings->Misc

Null character after POST data causes some servers to throw authentication failed error

Unicode user names don't work for login
Version: 3.0.4.4 (stable)
Severity: elevated
Posted on 9/18/2007 9:53pm
All users should upgrade to this version in order to fix the View->Filter menus.
Change Log:

Install CAB file did not work on PPC2003 (compression is not supported by that version of the OS). CAB files are now uncompressed.

View->Filter menus were not functional
Platform: Windows Mobile 5/6
Version: 3.2.0.0 (stable)
Severity: low
Posted on 5/21/2008 9:45pm
This version allows you to create new tickets from within KayakoMobile.
NOTES:
- You *must* have at least version 3.20.02 STABLE of eSupport/SupportSuite to use this version.
- Due dates may not work correctly under 3.20.02 STABLE; please wait for 3.20.03 STABLE if you experience problems with due dates for new tickets.
Change Log:

Ability to create tickets from within KayakoMobile.
Version: 3.1.0.8 (stable)
Severity: moderate
Posted on 12/19/2007 12:22am
Users who experience SQL errors containing "column ticketnoteid is not unique" should upgrade to this build.
Change Log:

Primary key for notes table changed to ticket id + note id
Version: 3.1.0.7 (stable)
Severity: moderate
Posted on 12/18/2007 8:16pm
Users who receive an SQL error upon synchronization should upgrade to this build.
Change Log:

Note content field not SQL-prepared (single quotes not escaped)

Numeric fields for notes and billing entries now default to '' instead of empty.
Version: 3.1.0.6 (stable)
Severity: elevated
Posted on 12/14/2007 10:55pm
Users who experience a "no such table: x" error should upgrade to this build.
Users who experience a freezing upon synchronization should upgrade to this build.
Users who experience problems with handwriting attachments should upgrade to this build.
Change Log:

Table creation statements now wrapped in a transaction and committed

Infinite loop when SQL statement failed to execute

Handwriting attachments get the wrong file name on PPC2003

Now writes SQL errors to file
Version: 3.1.0.3 (stable)
Severity: low
Posted on 10/4/2007 10:42pm
This update simply adds error messages for those users experiencing a failure when attempting to attach handwriting to a reply.
Change Log:

Better error reporting when trying to save handwriting attachments.
Version: 3.1.0.2 (stable)
Severity: critical
Posted on 9/18/2007 10:14pm
All users should upgrade to this version.
Change Log:

Database creation routine will report any errors that occur during SQL table generation

Miscellaneous scrolling bugs fixed in dialog list control

Critsec list not unlocked if dialog creation fails in dialog list control

Choosing [x] button on either nag screen or register dialog under PPC2003 results in main window not being brought to front

KCELicensing fails to generate a device id on some devices

Dialog List Control items don't resize when screen layout is changed.

2 messages are displayed to the user if user/pass/url are not present when synchronization is attempted

Attachment maximum file size entry field not restricted to numerics

Two messages are displayed to the user when GetURL fails with a known failure message

Size of attached file can be clipped (removed "Size:" prefix)

"Add note" item gets expanded after "Properties" and thus gets brought into view

On PPC2003, reply menu bar isn't properly destroyed

Due date saved through properties is off by time zone offset

Due date viewable in ticket view is off by time zone offset

Focus isn't given to "URL" field in General tab in settings dialog
Version: 3.0.4.6 (stable)
Severity: moderate
Posted on 9/18/2007 10:07pm
It is recommended that any uses experiencing problems with logging in to their server upgrade to this version.
Change Log:

Optional unload from device memory on exit through Settings->Misc

Null character after POST data causes some servers to throw authentication failed error

Unicode user names don't work for login
Version: 3.0.4.4 (stable)
Severity: elevated
Posted on 9/18/2007 10:00pm
All users should upgrade to this version to fix the View->Filters menu.
Change Log:

View->Filter menus were not functional
Showing all updates. Show latest 10.
Showing only stable updates. Show non-stable updates.
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