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Platform: Windows
Version: 4.2.0.715 (stable)
Severity: low
Posted on 12/12/2016 9:08am
Maintenance release
Change Log:

Compatibility updates for Kayako 5

Upgraded Chromium browser

Digital signature now timestamped for better verification

Various stability improvements

Server version incorrectly detected as out-of-date
Version: 4.2.0.709 (stable)
Severity: low
Posted on 2/27/2016 7:43pm
Maintenance release
Change Log:

Removed visitor host resolution
Version: 4.2.0.707 (stable)
Severity: low
Posted on 5/28/2015 10:18am
Maintenance release
Change Log:

Fixed occasional freeze when multiple chat tabs are open

OnSite is no longer supported, see https://support.kayako.com/News/NewsItem/View/134/the-future-of-kayako-onsite
Version: 4.2.0.702 (stable)
Severity: moderate
Posted on 9/22/2014 1:29pm
Maintenance release which includes the same fixes as 4.2.0.701
Change Log:

DPI scaling issues addressed

saved chats now render properly in browsers

Chat view renders better in more scenarios (for example text selection was not working sometimes)

uninstaller now properly removes entry from control panel

Fixed occasional freeze when closing a chat window
Version: 4.2.0.699 (stable)
Severity: low
Posted on 7/2/2014 12:40pm
Maintenance release
Change Log:

Fixed potential crashes related to networking

Fixed scaling on high-DPI devices
Version: 4.2.0.683 (stable)
Severity: elevated
Posted on 2/19/2013 10:10am
Maintenance release
Change Log:

Fixed bug: Crash experienced by some users with secure connections (SSL)

Fixed bug: OnSite - Display settings can be abandoned

Fixed bug: OnSite - 404 error on Windows XP

Fixed bug: OnSite - Log files not created
Version: 4.2.0.677 (stable)
Severity: moderate
Posted on 11/30/2012 9:55pm
Maintenance release
Change Log:

Fixed bug: Potential dead-lock when entering a chat

Fixed bug: Languages in settings are duplicated [KD-179]

Fixed bug: Kayako Desktop application does not support 'mailto:' function in web browser [KD-185]

Fixed bug: When choosing Save on the browser download dialog, option to automatically open file should be disabled by default [KD-184]

Fixed bug: Popup alert timeout setting not working [KD-188]

Fixed several crashes

Improvement: Allow user to cancel sending a canned response [KD-66]
Version: 4.2.0.671 (stable)
Severity: elevated
Posted on 10/30/2012 10:45pm
Maintenance release
Change Log:

Fixed bug: Web browser doesn't launch under some circumstances [KD-180]
Version: 4.2.0.670 (stable)
Severity: moderate
Posted on 10/27/2012 12:01am
Maintenance release
Change Log:

Fixed bug: Not able to reconnect after being disconnected [KD-172]

Fixed bug: Popup alerts don't appear on top of Metro apps in Windows 8 [KD-177]

Fixed bug: Phone status goes to DND when auto-away is enabled [KD-174]

Fixed several crashes
Version: 4.2.0.669 (stable)
Severity: moderate
Posted on 10/15/2012 10:01pm
Maintenance release
Change Log:

Fixed bug: Browser downloads aren't saved in the specified location [KD-164]

Fixed bug: Leaving a chat also closes the chat window [KD-165]

Fixed bug: Hotkey settings are reverted to default after restarting application [KD-167]

Fixed bug: Application occasionally stays running in the background after exiting [KD-169]

Fixed bug: OnSite advanced settings opens off screen (multi-monitor) [KD-158]

Improvement: Canned responses should be sorted alphabetically [KD-168]
Version: 4.2.0.649 (stable)
Severity: moderate
Posted on 9/27/2012 10:50pm
Maintenance release.
Change Log:

Fixed bug: Web browser crashes when choosing "Save" from download dialog on Windows XP [KD-163]

Fixed bug: Custom alerts being repeated indefinitely [KD-162]
Version: 4.2.0.646 (stable)
Severity: moderate
Posted on 9/20/2012 9:06pm
Maintenance release. This build fixes a couple issues introduced by the previous update.
Change Log:

Fixed bug: Invalid Request URI error when dialing out [KD-160]

Fixed bug: Crash when pressing enter to call with no number entered [KD-161]
Version: 4.2.0.645 (stable)
Severity: moderate
Posted on 9/19/2012 11:14pm
Maintenance release
Change Log:

Fixed bug: Blank username in "is typing" notifications when using open queue [KD-154]

Fixed bug: Not possible to unmute microphone [KD-153]

Improvement: Phone should strip invalid characters before dialing [KD-92]
Version: 4.2.0.642 (stable)
Severity: moderate
Posted on 9/11/2012 10:37pm
This major update brings several new features, improvements, and bug fixes. NOTE: Your help desk may also require an upgrade in order for all features to work correctly.
Change Log:

Feature : OnSite 2.1

Feature : Live chat queue

Feature : Chromium based multi-process web browser

Improvement: Improved reliability of call recording uploading

Improvement: Several stability improvements and bug fixes
Version: 4.1.0.607 (stable)
Severity: moderate
Posted on 12/28/2011 11:37pm
Maintenance release
Change Log:

Fixed Bug: In some cases, it is possible for all VoIP codecs to be disabled

Fixed Bug: Issues with codec settings

Feature: Add setting to disable rport in SIP requests
Version: 4.1.0.605 (stable)
Severity: moderate
Posted on 11/30/2011 9:55pm
Maintenance release
Change Log:

Fixed Bug: Access violation on exit in SChannelAdapter::Cleanup [ONSITE-33]

Fixed Bug: If viewer crashes, crash reporter always tries to restart OnSite, which doesn't work [ONSITE-35]
Version: 4.1.0.602 (stable)
Severity: moderate
Posted on 11/16/2011 12:15am
Maintenance release
Change Log:

Fixed bug: Multi-thread race condition (crash) on exit [ONSITE-28]

Fixed bug: Unexpected warning message appears when disconnecting from viewer [ONSITE-29]

Fixed bug: Setting/Changing SIP login details requires a restart [KD-96]

Fixed bug: Email chat history option doesn't work if chat has ended [KD-100]

Other minor fixes
Version: 4.1.0.596 (stable)
Severity: moderate
Posted on 11/1/2011 11:55pm
Beta 4 of OnSite 2.0
Change Log:

OnSite: Fixed intermittent crash when ending session
Version: 4.1.0.595 (stable)
Severity: moderate
Posted on 11/1/2011 6:12pm
Beta 3 of OnSite 2.0
Change Log:

OnSite 2.0 beta 3 (includes support for 64-bit host OSes)

Feature: Allow user to configure codec priorities for VoIP

Fixed bug: When a staff member ends a chat conversation, client receives last message multiple times

Fixed bug: DTMF tones aren't recognized by remote party

Fixed bug: Mangled output when ticket IDs are auto-linked

Fixed bug: Chat invitations not working

Fixed bug: When entering a phone number, partial matches from auto-complete are automatically selected (and dialed if Enter is pressed)
Version: 4.0.3.567 (stable)
Severity: moderate
Posted on 5/17/2011 7:40pm
Maintenance release
Change Log:

Feature: When sending a canned response, allow user to edit it

Fixed bug: False error message when pushing image or screen shot in a chat

Fixed bug: User-initiated browser popups not properly handled

Fixed bug: When connection is dropped, account gets stuck "online"

Fixed bug: Outbound phone calls can silently fail

Fixed bug: Auto-linked ticket IDs don't open properly in external browser

Fixed crashes

Fixed resource leak

Minor UI enhancements
Version: 4.0.3.550 (stable)
Severity: low
Posted on 2/24/2011 12:43am
Maintenance release
Change Log:

Fixed bug: When accepting a click-to-call request using the menu, the call is not placed

Fixed bug: Click-to-call alert popup does not stay on screen

Fixed bug: Click-to-call alert doesn't make sound

Fixed delay experienced by some users when placing phone calls
Version: 4.0.3.547 (stable)
Severity: low
Posted on 2/18/2011 8:57pm
Maintenance release
Change Log:

Feature: Option to disable automatic software update

Feature: Option to have phone to ring on default speakers

Fixed bug: Auto-launch option doesn't work when user doesn't have admin privileges

Fixed bug: Custom language packs not being loaded properly

Fixed bug: Tray icon not updated when connection is dropped

Fixed bug: Proxy settings dialog not behaving properly
Version: 4.0.3.542 (stable)
Severity: moderate
Posted on 2/2/2011 11:39pm
Maintenance release
Change Log:

Fixed bug: Passwords aren't remembered due to AES encryption error on Windows XP

Fixed bug: Empty audio device lists in phone settings

Fixed bug: "The parameter is incorrect" error when no audio device is selected for the phone

Fixed bug: Uninstaller doesn't properly remove everything

Don't allow operator to offer OnSite to visitors using OSes that aren't supported
Version: 4.0.3.539 (stable)
Severity: low
Posted on 1/31/2011 11:26pm
Maintenance release
Change Log:

Fixed AES exception experienced by users running Windows XP
Version: 4.0.3.538 (stable)
Severity: moderate
Posted on 1/31/2011 9:17pm
Maintenance release
Change Log:

Fixed web browser UI issues

Fixed crash when clearing stale chat alerts
Version: 4.0.3.535 (stable)
Severity: low
Posted on 1/17/2011 9:55pm
Maintenance release
Change Log:

Fixed chat message alert sounds

Fixed phone audio device selection issue

Fixed OnSite direct connection configuration warning message

Miscellaneous UI enhancements

Notes: You may need to reconfigure phone audio devices after upgrading
Version: 4.0.3.533 (stable)
Severity: low
Posted on 12/28/2010 1:31am
Maintenance release
Change Log:

Fixed "Remember Password" issue experienced by some users
Version: 4.0.3.532 (stable)
Severity: low
Posted on 12/23/2010 11:00pm
Maintenance release
Change Log:

Fixed compatibility issue with servers that don't support "Expect: 100-Continue" header
Version: 4.0.3.531 (stable)
Severity: low
Posted on 12/17/2010 12:16am
Maintenance release
Change Log:

Added support for SIP authentication username

Fixed bug: User data not being saved under certain conditions
Version: 4.0.3.528 (stable)
Severity: low
Posted on 12/14/2010 12:21am
Maintenance release
Change Log:

Fixed crash when using hot key to quit the application

Other minor fixes
Version: 4.0.3.527 (stable)
Severity: critical
Posted on 12/7/2010 10:06pm
Critical update
Change Log:

Fixed several crashes

Other various bug fixes
Version: 4.0.3.525 (stable)
Severity: moderate
Posted on 11/30/2010 11:41pm
Maintenance release
Change Log:

Fixed bug: CPU usage spikes during data updates

Fixed bug: Unable to accept invalid certificates in web browser

Fixed bug: Phone gets stuck in DND mode

Fixed bug: Script error in phone when an auto-complete name contains a single quote
Version: 4.0.3.524 (stable)
Severity: moderate
Posted on 11/23/2010 9:03pm
Maintenance release
Change Log:

Fixed bug: Auto-away setting not working properly

Fixed bug: Outbound phone calls silently fail
Version: 4.0.3.523 (stable)
Severity: low
Posted on 11/18/2010 11:24pm
Kayako Desktop 4.0.3.523 RTM
Change Log:

Fixed bug: Cannot use Enter key to submit some web forms in browser mode

Fixed bug: Setting validation inconsistency for auto-away feature

Fixed bug: IE9 compatibility issue
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