Compatibility updates for Kayako 5
Upgraded Chromium browser
Digital signature now timestamped for better verification
Various stability improvements
Server version incorrectly detected as out-of-date

Removed visitor host resolution

Fixed occasional freeze when multiple chat tabs are open
OnSite is no longer supported, see https://support.kayako.com/News/NewsItem/View/134/the-future-of-kayako-onsite

DPI scaling issues addressed
saved chats now render properly in browsers
Chat view renders better in more scenarios (for example text selection was not working sometimes)
uninstaller now properly removes entry from control panel
Fixed occasional freeze when closing a chat window

Fixed potential crashes related to networking
Fixed scaling on high-DPI devices

Fixed bug: Crash experienced by some users with secure connections (SSL)
Fixed bug: OnSite - Display settings can be abandoned
Fixed bug: OnSite - 404 error on Windows XP
Fixed bug: OnSite - Log files not created

Fixed bug: Potential dead-lock when entering a chat
Fixed bug: Languages in settings are duplicated [KD-179]
Fixed bug: Kayako Desktop application does not support 'mailto:' function in web browser [KD-185]
Fixed bug: When choosing Save on the browser download dialog, option to automatically open file should be disabled by default [KD-184]
Fixed bug: Popup alert timeout setting not working [KD-188]
Fixed several crashes
Improvement: Allow user to cancel sending a canned response [KD-66]

Fixed bug: Web browser doesn't launch under some circumstances [KD-180]

Fixed bug: Not able to reconnect after being disconnected [KD-172]
Fixed bug: Popup alerts don't appear on top of Metro apps in Windows 8 [KD-177]
Fixed bug: Phone status goes to DND when auto-away is enabled [KD-174]
Fixed several crashes

Fixed bug: Browser downloads aren't saved in the specified location [KD-164]
Fixed bug: Leaving a chat also closes the chat window [KD-165]
Fixed bug: Hotkey settings are reverted to default after restarting application [KD-167]
Fixed bug: Application occasionally stays running in the background after exiting [KD-169]
Fixed bug: OnSite advanced settings opens off screen (multi-monitor) [KD-158]
Improvement: Canned responses should be sorted alphabetically [KD-168]

Fixed bug: Web browser crashes when choosing "Save" from download dialog on Windows XP [KD-163]
Fixed bug: Custom alerts being repeated indefinitely [KD-162]

Fixed bug: Invalid Request URI error when dialing out [KD-160]
Fixed bug: Crash when pressing enter to call with no number entered [KD-161]

Fixed bug: Blank username in "is typing" notifications when using open queue [KD-154]
Fixed bug: Not possible to unmute microphone [KD-153]
Improvement: Phone should strip invalid characters before dialing [KD-92]

Feature : OnSite 2.1
Feature : Live chat queue
Feature : Chromium based multi-process web browser
Improvement: Improved reliability of call recording uploading
Improvement: Several stability improvements and bug fixes

Fixed Bug: In some cases, it is possible for all VoIP codecs to be disabled
Fixed Bug: Issues with codec settings
Feature: Add setting to disable rport in SIP requests

Fixed Bug: Access violation on exit in SChannelAdapter::Cleanup [ONSITE-33]
Fixed Bug: If viewer crashes, crash reporter always tries to restart OnSite, which doesn't work [ONSITE-35]

Fixed bug: Multi-thread race condition (crash) on exit [ONSITE-28]
Fixed bug: Unexpected warning message appears when disconnecting from viewer [ONSITE-29]
Fixed bug: Setting/Changing SIP login details requires a restart [KD-96]
Fixed bug: Email chat history option doesn't work if chat has ended [KD-100]
Other minor fixes

OnSite: Fixed intermittent crash when ending session

OnSite 2.0 beta 3 (includes support for 64-bit host OSes)
Feature: Allow user to configure codec priorities for VoIP
Fixed bug: When a staff member ends a chat conversation, client receives last message multiple times
Fixed bug: DTMF tones aren't recognized by remote party
Fixed bug: Mangled output when ticket IDs are auto-linked
Fixed bug: Chat invitations not working
Fixed bug: When entering a phone number, partial matches from auto-complete are automatically selected (and dialed if Enter is pressed)

Feature: When sending a canned response, allow user to edit it
Fixed bug: False error message when pushing image or screen shot in a chat
Fixed bug: User-initiated browser popups not properly handled
Fixed bug: When connection is dropped, account gets stuck "online"
Fixed bug: Outbound phone calls can silently fail
Fixed bug: Auto-linked ticket IDs don't open properly in external browser
Fixed crashes
Fixed resource leak
Minor UI enhancements

Fixed bug: When accepting a click-to-call request using the menu, the call is not placed
Fixed bug: Click-to-call alert popup does not stay on screen
Fixed bug: Click-to-call alert doesn't make sound
Fixed delay experienced by some users when placing phone calls

Feature: Option to disable automatic software update
Feature: Option to have phone to ring on default speakers
Fixed bug: Auto-launch option doesn't work when user doesn't have admin privileges
Fixed bug: Custom language packs not being loaded properly
Fixed bug: Tray icon not updated when connection is dropped
Fixed bug: Proxy settings dialog not behaving properly

Fixed bug: Passwords aren't remembered due to AES encryption error on Windows XP
Fixed bug: Empty audio device lists in phone settings
Fixed bug: "The parameter is incorrect" error when no audio device is selected for the phone
Fixed bug: Uninstaller doesn't properly remove everything
Don't allow operator to offer OnSite to visitors using OSes that aren't supported

Fixed AES exception experienced by users running Windows XP

Fixed web browser UI issues
Fixed crash when clearing stale chat alerts

Fixed chat message alert sounds
Fixed phone audio device selection issue
Fixed OnSite direct connection configuration warning message
Miscellaneous UI enhancements
Notes: You may need to reconfigure phone audio devices after upgrading

Fixed "Remember Password" issue experienced by some users

Fixed compatibility issue with servers that don't support "Expect: 100-Continue" header

Added support for SIP authentication username
Fixed bug: User data not being saved under certain conditions

Fixed crash when using hot key to quit the application
Other minor fixes

Fixed several crashes
Other various bug fixes

Fixed bug: CPU usage spikes during data updates
Fixed bug: Unable to accept invalid certificates in web browser
Fixed bug: Phone gets stuck in DND mode
Fixed bug: Script error in phone when an auto-complete name contains a single quote

Fixed bug: Auto-away setting not working properly
Fixed bug: Outbound phone calls silently fail

Fixed bug: Cannot use Enter key to submit some web forms in browser mode
Fixed bug: Setting validation inconsistency for auto-away feature
Fixed bug: IE9 compatibility issue