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Kayako Desktop

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Platform: Windows

Use this link to download the latest version:
http://hotfix.kayako.com/latest.php?product=kd&platform=win32&buildtype=stable

Version: 4.2.0.715 (stable)
Severity: low
Maintenance release

Change Log:

Feature Compatibility updates for Kayako 5
Feature Upgraded Chromium browser
Feature Digital signature now timestamped for better verification
Bug Fix Various stability improvements
Bug Fix Server version incorrectly detected as out-of-date
Download: http://hotfix.kayako.com/download/kd/4.2.0.715/win32/KayakoDesktop_4.2.0.715-STABLE.exe (52.23 MB)
MD5: 08C6C60FDE3B3537E354EBC0BC8E0692


Version: 4.2.0.709 (stable)
Severity: low
Maintenance release

Change Log:

Feature Removed visitor host resolution
Download: http://hotfix.kayako.com/download/kd/4.2.0.709/win32/KayakoDesktop_4.2.0.709-STABLE.exe (37.01 MB)
MD5: 4F486F156EE41EFDCC15B672EA23E668


Version: 4.2.0.707 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed occasional freeze when multiple chat tabs are open
Feature OnSite is no longer supported, see https://support.kayako.com/News/NewsItem/View/134/the-future-of-kayako-onsite
Download: http://hotfix.kayako.com/download/kd/4.2.0.707/win32/KayakoDesktop_4.2.0.707-STABLE.exe (37.01 MB)
MD5: D1158BF643AC077AA55F52C4BBA0A361


Version: 4.2.0.702 (stable)
Severity: moderate
Maintenance release which includes the same fixes as 4.2.0.701

Change Log:

Bug Fix DPI scaling issues addressed
Bug Fix saved chats now render properly in browsers
Bug Fix Chat view renders better in more scenarios (for example text selection was not working sometimes)
Bug Fix uninstaller now properly removes entry from control panel
Bug Fix Fixed occasional freeze when closing a chat window
Download: http://hotfix.kayako.com/download/kd/4.2.0.702/win32/KayakoDesktop_4.2.0.702-STABLE.exe (37.70 MB)
MD5: C6C2C0F2B41CE28137185C20C54BF9E9


Version: 4.2.0.699 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed potential crashes related to networking
Bug Fix Fixed scaling on high-DPI devices
Download: http://hotfix.kayako.com/download/kd/4.2.0.699/win32/KayakoDesktop_4.2.0.699-STABLE.exe (37.70 MB)
MD5: DED9CFAC72F793ADB9309C69E5C484CE


Version: 4.2.0.683 (stable)
Severity: elevated
Maintenance release

Change Log:

Bug Fix Fixed bug: Crash experienced by some users with secure connections (SSL)
Bug Fix Fixed bug: OnSite - Display settings can be abandoned
Bug Fix Fixed bug: OnSite - 404 error on Windows XP
Bug Fix Fixed bug: OnSite - Log files not created
Download: http://hotfix.kayako.com/download/kd/4.2.0.683/win32/KayakoDesktop_4.2.0.683-STABLE.exe (28.54 MB)
MD5: CB05D9C6B44D96B803117570BA417567


Version: 4.2.0.677 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Potential dead-lock when entering a chat
Bug Fix Fixed bug: Languages in settings are duplicated [KD-179]
Bug Fix Fixed bug: Kayako Desktop application does not support 'mailto:' function in web browser [KD-185]
Bug Fix Fixed bug: When choosing Save on the browser download dialog, option to automatically open file should be disabled by default [KD-184]
Bug Fix Fixed bug: Popup alert timeout setting not working [KD-188]
Bug Fix Fixed several crashes
Feature Improvement: Allow user to cancel sending a canned response [KD-66]
Download: http://hotfix.kayako.com/download/kd/4.2.0.677/win32/KayakoDesktop_4.2.0.677-STABLE.exe (28.54 MB)
MD5: 54FFCF017D42C98B76A30A33FE4B5F87


Version: 4.2.0.671 (stable)
Severity: elevated
Maintenance release

Change Log:

Bug Fix Fixed bug: Web browser doesn't launch under some circumstances [KD-180]
Download: http://hotfix.kayako.com/download/kd/4.2.0.671/win32/KayakoDesktop_4.2.0.671-STABLE.exe (28.53 MB)
MD5: 16217F221BB465682B82DBAD7DBD8481


Version: 4.2.0.670 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Not able to reconnect after being disconnected [KD-172]
Bug Fix Fixed bug: Popup alerts don't appear on top of Metro apps in Windows 8 [KD-177]
Bug Fix Fixed bug: Phone status goes to DND when auto-away is enabled [KD-174]
Bug Fix Fixed several crashes
Download: http://hotfix.kayako.com/download/kd/4.2.0.670/win32/KayakoDesktop_4.2.0.670-STABLE.exe (28.53 MB)
MD5: 1608125B9B012C5793BC5E02C00A0A70


Version: 4.2.0.669 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Browser downloads aren't saved in the specified location [KD-164]
Bug Fix Fixed bug: Leaving a chat also closes the chat window [KD-165]
Bug Fix Fixed bug: Hotkey settings are reverted to default after restarting application [KD-167]
Bug Fix Fixed bug: Application occasionally stays running in the background after exiting [KD-169]
Bug Fix Fixed bug: OnSite advanced settings opens off screen (multi-monitor) [KD-158]
Feature Improvement: Canned responses should be sorted alphabetically [KD-168]
Download: http://hotfix.kayako.com/download/kd/4.2.0.669/win32/KayakoDesktop_4.2.0.669-STABLE.exe (28.53 MB)
MD5: 5925D0806509491B3D98D3AE7C470AF5


Version: 4.2.0.649 (stable)
Severity: moderate
Maintenance release.

Change Log:

Bug Fix Fixed bug: Web browser crashes when choosing "Save" from download dialog on Windows XP [KD-163]
Bug Fix Fixed bug: Custom alerts being repeated indefinitely [KD-162]
Download: http://hotfix.kayako.com/download/kd/4.2.0.649/win32/KayakoDesktop_4.2.0.649-STABLE.exe (28.60 MB)
MD5: AEA2B7C79CBF9A56DCD7C55BB911F037


Version: 4.2.0.646 (stable)
Severity: moderate
Maintenance release. This build fixes a couple issues introduced by the previous update.

Change Log:

Bug Fix Fixed bug: Invalid Request URI error when dialing out [KD-160]
Bug Fix Fixed bug: Crash when pressing enter to call with no number entered [KD-161]
Download: http://hotfix.kayako.com/download/kd/4.2.0.646/win32/KayakoDesktop_4.2.0.646-STABLE.exe (28.60 MB)
MD5: 9BCC27A7517CD5052C832CEB323F3442


Version: 4.2.0.645 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Blank username in "is typing" notifications when using open queue [KD-154]
Bug Fix Fixed bug: Not possible to unmute microphone [KD-153]
Feature Improvement: Phone should strip invalid characters before dialing [KD-92]
Download: http://hotfix.kayako.com/download/kd/4.2.0.645/win32/KayakoDesktop_4.2.0.645-STABLE.exe (28.60 MB)
MD5: E2887C8C3522249990B75ABCC008BBA9


Version: 4.2.0.642 (stable)
Severity: moderate
This major update brings several new features, improvements, and bug fixes. NOTE: Your help desk may also require an upgrade in order for all features to work correctly.

Change Log:

Feature Feature : OnSite 2.1
Feature Feature : Live chat queue
Feature Feature : Chromium based multi-process web browser
Feature Improvement: Improved reliability of call recording uploading
Feature Improvement: Several stability improvements and bug fixes
Download: http://hotfix.kayako.com/download/kd/4.2.0.642/win32/KayakoDesktop_4.2.0.642-STABLE.exe (28.60 MB)
MD5: 47DA206C508C702AF025704A65A474C9


Version: 4.1.0.607 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed Bug: In some cases, it is possible for all VoIP codecs to be disabled
Bug Fix Fixed Bug: Issues with codec settings
Bug Fix Feature: Add setting to disable rport in SIP requests
Download: http://hotfix.kayako.com/download/kd/4.1.0.607/win32/KayakoDesktop_4.1.0.607-STABLE.exe (15.79 MB)
MD5: 9115F2FBF95A2531B7ED4D68534D2C17


Version: 4.1.0.605 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed Bug: Access violation on exit in SChannelAdapter::Cleanup [ONSITE-33]
Bug Fix Fixed Bug: If viewer crashes, crash reporter always tries to restart OnSite, which doesn't work [ONSITE-35]
Download: http://hotfix.kayako.com/download/kd/4.1.0.605/win32/KayakoDesktop_4.1.0.605-STABLE.exe (15.79 MB)
MD5: 70A1BB855928675304A31BD8EEB656A3


Version: 4.1.0.602 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Multi-thread race condition (crash) on exit [ONSITE-28]
Bug Fix Fixed bug: Unexpected warning message appears when disconnecting from viewer [ONSITE-29]
Bug Fix Fixed bug: Setting/Changing SIP login details requires a restart [KD-96]
Bug Fix Fixed bug: Email chat history option doesn't work if chat has ended [KD-100]
Bug Fix Other minor fixes
Download: http://hotfix.kayako.com/download/kd/4.1.0.602/win32/KayakoDesktop_4.1.0.602-STABLE.exe (15.79 MB)
MD5: F48698171500733991ACDB49111D0A25


Version: 4.1.0.596 (stable)
Severity: moderate
Beta 4 of OnSite 2.0

Change Log:

Bug Fix OnSite: Fixed intermittent crash when ending session
Download: http://hotfix.kayako.com/download/kd/4.1.0.596/win32/KayakoDesktop_4.1.0.596-STABLE.exe (15.79 MB)
MD5: 18954B988D947D755003D51B5904592A


Version: 4.1.0.595 (stable)
Severity: moderate
Beta 3 of OnSite 2.0

Change Log:

Feature OnSite 2.0 beta 3 (includes support for 64-bit host OSes)
Feature Feature: Allow user to configure codec priorities for VoIP
Bug Fix Fixed bug: When a staff member ends a chat conversation, client receives last message multiple times
Bug Fix Fixed bug: DTMF tones aren't recognized by remote party
Bug Fix Fixed bug: Mangled output when ticket IDs are auto-linked
Bug Fix Fixed bug: Chat invitations not working
Bug Fix Fixed bug: When entering a phone number, partial matches from auto-complete are automatically selected (and dialed if Enter is pressed)
Download: http://hotfix.kayako.com/download/kd/4.1.0.595/win32/KayakoDesktop_4.1.0.595-STABLE.exe (15.64 MB)
MD5: 7B9E46E8AF7782F3DE4A9001382306D3


Version: 4.0.3.567 (stable)
Severity: moderate
Maintenance release

Change Log:

Feature Feature: When sending a canned response, allow user to edit it
Bug Fix Fixed bug: False error message when pushing image or screen shot in a chat
Bug Fix Fixed bug: User-initiated browser popups not properly handled
Bug Fix Fixed bug: When connection is dropped, account gets stuck "online"
Bug Fix Fixed bug: Outbound phone calls can silently fail
Bug Fix Fixed bug: Auto-linked ticket IDs don't open properly in external browser
Bug Fix Fixed crashes
Bug Fix Fixed resource leak
Feature Minor UI enhancements
Download: http://hotfix.kayako.com/download/kd/4.0.3.567/win32/KayakoDesktop_4.0.3.567-STABLE.exe (16.60 MB)
MD5: 38AD06F550B0671D63330F9A2275EFAE


Version: 4.0.3.550 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed bug: When accepting a click-to-call request using the menu, the call is not placed
Bug Fix Fixed bug: Click-to-call alert popup does not stay on screen
Bug Fix Fixed bug: Click-to-call alert doesn't make sound
Bug Fix Fixed delay experienced by some users when placing phone calls
Download: http://hotfix.kayako.com/download/kd/4.0.3.550/win32/KayakoDesktop_4.0.3.550-STABLE.exe (16.66 MB)
MD5: 4EE1F3D6E9C49ABC8D844208C123E343


Version: 4.0.3.547 (stable)
Severity: low
Maintenance release

Change Log:

Feature Feature: Option to disable automatic software update
Feature Feature: Option to have phone to ring on default speakers
Bug Fix Fixed bug: Auto-launch option doesn't work when user doesn't have admin privileges
Bug Fix Fixed bug: Custom language packs not being loaded properly
Bug Fix Fixed bug: Tray icon not updated when connection is dropped
Bug Fix Fixed bug: Proxy settings dialog not behaving properly
Download: http://hotfix.kayako.com/download/kd/4.0.3.547/win32/KayakoDesktop_4.0.3.547-STABLE.exe (16.66 MB)
MD5: ECBD61444EBC58711826193C6DFB1B5E


Version: 4.0.3.542 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Passwords aren't remembered due to AES encryption error on Windows XP
Bug Fix Fixed bug: Empty audio device lists in phone settings
Bug Fix Fixed bug: "The parameter is incorrect" error when no audio device is selected for the phone
Bug Fix Fixed bug: Uninstaller doesn't properly remove everything
Bug Fix Don't allow operator to offer OnSite to visitors using OSes that aren't supported
Download: http://hotfix.kayako.com/download/kd/4.0.3.542/win32/KayakoDesktop_4.0.3.542-STABLE.exe (16.65 MB)
MD5: CB4CCDEC886C633528E677CFF02BBFD7


Version: 4.0.3.539 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed AES exception experienced by users running Windows XP
Download: http://hotfix.kayako.com/download/kd/4.0.3.539/win32/KayakoDesktop_4.0.3.539-STABLE.exe (16.64 MB)
MD5: 73FBBF2B1098D268CF8FA02C26E91315


Version: 4.0.3.538 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed web browser UI issues
Bug Fix Fixed crash when clearing stale chat alerts
Download: http://hotfix.kayako.com/download/kd/4.0.3.538/win32/KayakoDesktop_4.0.3.538-STABLE.exe (16.64 MB)
MD5: DC002E0569217F0611ECC7522CDAAA94


Version: 4.0.3.535 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed chat message alert sounds
Bug Fix Fixed phone audio device selection issue
Bug Fix Fixed OnSite direct connection configuration warning message
Bug Fix Miscellaneous UI enhancements
Feature Notes: You may need to reconfigure phone audio devices after upgrading
Download: http://hotfix.kayako.com/download/kd/4.0.3.535/win32/KayakoDesktop_4.0.3.535-STABLE.exe (16.64 MB)
MD5: B001153F21B5EEF5DFC698A22ED94458


Version: 4.0.3.533 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed "Remember Password" issue experienced by some users
Download: http://hotfix.kayako.com/download/kd/4.0.3.533/win32/KayakoDesktop_4.0.3.533-STABLE.exe (16.65 MB)
MD5: 582B6108A55F3357B536B9DFA3F3171E


Version: 4.0.3.532 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed compatibility issue with servers that don't support "Expect: 100-Continue" header
Download: http://hotfix.kayako.com/download/kd/4.0.3.532/win32/KayakoDesktop_4.0.3.532-STABLE.exe (16.64 MB)
MD5: 7E6296CBE720C7A4153D8C309D622911


Version: 4.0.3.531 (stable)
Severity: low
Maintenance release

Change Log:

Feature Added support for SIP authentication username
Bug Fix Fixed bug: User data not being saved under certain conditions
Download: http://hotfix.kayako.com/download/kd/4.0.3.531/win32/KayakoDesktop_4.0.3.531-STABLE.exe (16.64 MB)
MD5: 47BC8BB52115F59F61857B2BA7698F52


Version: 4.0.3.528 (stable)
Severity: low
Maintenance release

Change Log:

Bug Fix Fixed crash when using hot key to quit the application
Bug Fix Other minor fixes
Download: http://hotfix.kayako.com/download/kd/4.0.3.528/win32/KayakoDesktop_4.0.3.528-STABLE.exe (16.64 MB)
MD5: B81A92345E1AAA66B8ECF9A0D96A923D


Version: 4.0.3.527 (stable)
Severity: critical
Critical update

Change Log:

Bug Fix Fixed several crashes
Bug Fix Other various bug fixes
Download: http://hotfix.kayako.com/download/kd/4.0.3.527/win32/KayakoDesktop_4.0.3.527-STABLE.exe (16.64 MB)
MD5: B656CE9D02C9E3ADA5D1E81BF60AD8F2


Version: 4.0.3.525 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: CPU usage spikes during data updates
Bug Fix Fixed bug: Unable to accept invalid certificates in web browser
Bug Fix Fixed bug: Phone gets stuck in DND mode
Bug Fix Fixed bug: Script error in phone when an auto-complete name contains a single quote
Download: http://hotfix.kayako.com/download/kd/4.0.3.525/win32/KayakoDesktop_4.0.3.525-STABLE.exe (16.64 MB)
MD5: 61FBEFC84B1B1DF10C4E910979D703FF


Version: 4.0.3.524 (stable)
Severity: moderate
Maintenance release

Change Log:

Bug Fix Fixed bug: Auto-away setting not working properly
Bug Fix Fixed bug: Outbound phone calls silently fail
Download: http://hotfix.kayako.com/download/kd/4.0.3.524/win32/KayakoDesktop_4.0.3.524-STABLE.exe (16.64 MB)
MD5: B10E8B8545992B16D0227F00F3392C5A


Version: 4.0.3.523 (stable)
Severity: low
Kayako Desktop 4.0.3.523 RTM

Change Log:

Bug Fix Fixed bug: Cannot use Enter key to submit some web forms in browser mode
Bug Fix Fixed bug: Setting validation inconsistency for auto-away feature
Bug Fix Fixed bug: IE9 compatibility issue
Download: http://hotfix.kayako.com/download/kd/4.0.3.523/win32/KayakoDesktop_4.0.3.523-STABLE.exe (16.64 MB)
MD5: 91A57300E345E01EC03BD4537DC8C419


Showing all updates. Show latest 10. Showing only stable updates. Show non-stable updates.