Understanding Chapter 3 The Reference Interview

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  • or how to answer a question like a Librarian!
  • Reference Interview Analysis 3
  • "Do you have any books on law?” *“I need information on bats.” Have customers ever asked you general or ambiguous questions ...
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Detailed Analysis of Chapter 3 The Reference Interview

References Follow these steps for great customer service at the Kansas City Public Library! Staff from Auckland City Libraries demonstrate a

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